EXCEPTIONAL ACHIEVEMENT LIMITED (the Company) is committed to preserving the privacy of all visitors to (the Website). Please read the following privacy policy to understand how the Company use and protect the information that you provide to us. 

By registering on this Website, you consent to the collection, use and transfer of your information under the terms of this policy. 


When you visit, register or order products or services on the Website you may be asked to provide certain information about yourself including your name and contact details. The Company may also collect information about your usage of the Company’s Website as well as information about you from on-line questionnaires that you submit or e-mails and letters you send to us. 


Your information will enable us to provide you with access to parts of the Company’s Website and to supply of services you have requested.  The Company will also use and analyse the information collected so that the Company can administer, support, improve and develop the Company’s business.  Your answers to questionnaires may be used for research (on behavioural trends and cultural norms) these answers remain confidential and anonymous – except to the administrator. 

In particular, the Company may use your information to contact you for your views on the Company’s services and to notify you occasionally about important changes or developments to the Website or the Company’s services.  Further, where you have consented, the Company might also use your information to let you know about other products and services which the Company offer which may be of interest to you and the Company may contact you by post, telephone and e-mail.  If you change your mind about being contacted in the future, please let us know. 


The information you provide to us will be held on our computers and may be accessed by companies within a current or future group structure.  We may also pass aggregate information on the usage of the Company’s Website to third parties but this will not include information that can be used to identify you.

Where you have consented when providing us with your details, the Company may also allow carefully selected third parties, including other companies in the Company’s group, to contact you occasionally about services which may be of interest to you including coaching, team facilitation, products and services related to personal development and growth.  They may contact you by post, telephone or e-mail.  If you change your mind about being contacted by these companies in the future, please let us know.  

Finally, if the Company’s business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to the Company’s new business partners or owners. 

Unless required to do so by law, the Company will not otherwise share, sell or distribute any of the information you provide to us without your consent.  


Cookies are small amounts of information which the Company store on your computer. Unless you have indicated your objection when disclosing your details to us, the Company’s system will issue cookies to your computer when you log on to the Website.  Cookies make it easier for you to log on to and use the Website during future visits.  They also allow us to monitor Website traffic and to personalise the content of the Website for you.  You may set up your computer to reject cookies although, in that case, you may not be able to use certain features on the Company’s Website.  If you do not wish to receive cookies in the future, please let us know.


We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage.  The Company will retain your information for a reasonable period or as long as the law requires.


You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date.  If you wish to do this, please contact us.  The Company is entitled by law to charge a fee of £10 to meet the Company’s costs in providing you with details of the information the Company holds about you. 


Any changes to the Company’s privacy policy in the future will be posted to the Website and, where appropriate, through e-mail notification.


All comments, queries and requests relating to the Company’s use of your information are welcomed and should be addressed to Mark Hesslewood, Exceptional Achievement Limited, 5300 Lakeside, Cheadle Royal Business Park, Cheshire, SK8 3GP.  Telephone: 0844 778 7231   Fax: 0844 778 7232 

4. Linking to Website

(a) You may create a link from your own website to the Website provided that you obtain our prior written consent and provided that you only do so on the basis that you link to, and do not replicate, the home page of this Website and you DO NOT:

(i) create a frame or any other browser or border environment around this Website;

(ii) in any way imply that we endorse any products or services other than our own;

(iii) misrepresent your relationship with us or present any other false information about us;

(iv) use any of our Content or trade marks without our express written permission;

(v) link from a website that is not owned by you; or

(vi) display any content on your website that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

(b) We expressly reserve the right to revoke any right we grant to you to link to our Website should you breach any of these terms and conditions.  By linking to the Website, you indemnify us for any losses, damages, liabilities, costs or expenses that we, or any of our group companies, may suffer or incur due to your breach of any of the terms set out in paragraph 4(a) above.

5. Disclaimer

(a) You must satisfy yourself of the accuracy of all Content.  While we endeavour to ensure that the Content is correct and up-to-date, it is provided “as is” and we give no representation, warranty or guarantee as to its accuracy, completeness or adequacy.  Accordingly, to the maximum extent permitted by law, we exclude all express and implied warranties, representations and conditions with respect to the Content.

(b) The Content in relation to the products is provided for information purposes only and does not constitute an offer for sale or otherwise by us.  We may make changes to the Content, or to the products and prices described in it, at any time without notice.

(c) The Website may from time to time contain links to third party websites which we provide solely for your convenience. We have no control over, and make no endorsement of, the content or availability of these third party websites and you use and rely on the same at your own risk.

(d) You acknowledge and agree that any reliance you place on the Content and the content of any linked third party websites is at your own risk.  To the maximum extent permitted by law, we exclude all liability for any direct or indirect losses, loss of profits or other consequential loss, damages, costs, expenses or liabilities that you may suffer or incur arising from your use of this Website and/or reliance on any Content.

6. Governing Law

These terms and conditions and your use of the Website will be governed by and construed in accordance with English law and you agree that any disputes arising in connection with the same will be subject to the exclusive jurisdiction of the English courts.